14 DIFFERENCES ยท 10 THE SAME
CloudTalk vs RingCX
Last verified
SHORT ANSWER
CloudTalk and RingCX both meet every requirement for 5 jobs we track, including support call queues, IVR self-service and auto attendant. The biggest difference in the data: native integrations: 6 native on CloudTalk against 4 native on RingCX.
Both meet every requirement for
Differences 14
| Field | CloudTalk | RingCX |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | Unknown | $1,625/mo |
| COSTIVR self-service: monthly cost at 10,000 minutes/month | Unknown | $325/mo |
| COSTSales dialing: monthly cost at 25 users | Unknown | $1,625/mo |
| COSTFree trial | Yes | Not published by the vendor |
| COSTMinimum users | 1 user | Unknown |
| FEATURESBusiness-hours routing rules | Included | Unknown |
| FEATURESCall forwarding to any number | Included | Unknown |
| FEATURESPower dialer | Add-on | Included |
| FEATURESPredictive dialer | Unknown | Included |
| COMPLIANCEHIPAA BAA | Included | Unknown |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| COVERAGECountries with phone numbers | 3 countries | Unknown |
| INTEGRATIONSNative integrations | 6 native | 4 native |
| REVIEWSReview sentiment | Mostly positive | Unknown |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 10
| Field | CloudTalk | RingCX |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESCallback instead of waiting in queue | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESSkills-based routing | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESReal-time queue wallboards | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESDo-not-call list management | Included | Included |