12 DIFFERENCES ยท 8 THE SAME
Dialpad vs RingCX
Last verified
SHORT ANSWER
Dialpad and RingCX both meet every requirement for 4 jobs we track, including support call queues, IVR self-service and auto attendant. The biggest differences in the data: Dialpad costs 77% less for auto attendant at 25 users and RingCX costs 27% less for support call queues at 25 users.
Both meet every requirement for
Choose Dialpad if
- - You want the lower cost for auto attendant at 25 users: $375 a month against $1,625.
- - You need breadth in native integrations: Dialpad 6 native, RingCX 4 native.
Choose RingCX if
- - You want the lower cost for support call queues at 25 users: $1,625 a month against $2,225.
- - You want the lower cost for IVR self-service at 10,000 minutes/month: $325 a month against $445.
- - RingCX includes native CRM integration in the base plan; on Dialpad it is higher tier (Pro).
Differences 12
| Field | Dialpad | RingCX |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | $2,225/mo | $1,625/mo |
| COSTIVR self-service: monthly cost at 10,000 minutes/month | $445/mo | $325/mo |
| COSTAuto attendant: monthly cost at 25 users | $375/mo | $1,625/mo |
| COSTFree trial | Yes | Not published by the vendor |
| FEATURESNative CRM integration | Higher tier (Pro) | Included |
| FEATURESBusiness-hours routing rules | Included | Unknown |
| FEATURESCall forwarding to any number | Included | Unknown |
| COMPLIANCEHIPAA BAA | Included | Unknown |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| COMPLIANCEData residency | US | Not published by the vendor |
| INTEGRATIONSNative integrations | 6 native | 4 native |
| REVIEWSReview sentiment | Mixed | Unknown |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 8
| Field | Dialpad | RingCX |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESCallback instead of waiting in queue | Included | Included |
| FEATURESSkills-based routing | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESReal-time queue wallboards | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESAuto attendant menu | Included | Included |