10 DIFFERENCES ยท 11 THE SAME
Five9 vs NICE CXone
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SHORT ANSWER
Five9 and NICE CXone both meet every requirement for 4 jobs we track, including omnichannel support, IVR self-service and call monitoring and QA. The biggest difference in the data: native integrations: 11 native on Five9 against 7 native on NICE CXone.
Both meet every requirement for
Five9 sells by custom quote, so its cost rows show no monthly total and only third-party estimates are available on its pricing page.
Differences 10
| Field | Five9 | NICE CXone |
|---|---|---|
| COSTIVR self-service: monthly cost at 10,000 minutes/month | Custom quote | $550/mo |
| COSTOmnichannel support: monthly cost at 25 users | Custom quote | $2,750/mo |
| COSTCall monitoring and QA: monthly cost at 25 users | Custom quote | $2,750/mo |
| COSTPricing model | Custom quote | Per user per month |
| FEATURESWhatsApp Business Platform access | Included | Unknown |
| FEATURESCall queues | Included | Unknown |
| COMPLIANCEHIPAA BAA | Included | Not published by the vendor |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| COVERAGECountries with phone numbers | Unknown | 150+ countries |
| INTEGRATIONSNative integrations | 11 native | 7 native |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 11
| Field | Five9 | NICE CXone |
|---|---|---|
| FEATURESOne agent inbox for voice, chat and email | Included | Included |
| FEATURESWeb chat channel | Included | Included |
| FEATURESEmail channel | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESSpeech recognition in IVR | Included | Included |
| FEATURESLive call monitoring | Included | Included |
| FEATURESQA scorecards | Included | Included |
| FEATURESWhisper and barge | Included | Included |
| FEATURESVolume forecasting | Included | Included |
| FEATURESAgent scheduling | Included | Included |