8 DIFFERENCES ยท 7 THE SAME
Genesys Cloud vs Talkdesk
Last verified
SHORT ANSWER
Genesys Cloud and Talkdesk both meet every requirement for support call queues, IVR self-service and queue callback. The biggest differences in the data: Genesys Cloud costs 12% less for support call queues at 25 users and Genesys Cloud costs 12% less for IVR self-service at 10,000 minutes/month.
Both meet every requirement for
Choose Genesys Cloud if
- - You want the lower cost for support call queues at 25 users: $1,875 a month against $2,125.
- - You want the lower cost for IVR self-service at 10,000 minutes/month: $375 a month against $425.
- - You want the lower cost for queue callback at 25 users: $1,875 a month against $2,125.
Differences 8
| Field | Genesys Cloud | Talkdesk |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | $1,875/mo | $2,125/mo |
| COSTIVR self-service: monthly cost at 10,000 minutes/month | $375/mo | $425/mo |
| COSTQueue callback: monthly cost at 25 users | $1,875/mo | $2,125/mo |
| FEATURESNative CRM integration | Add-on | Included |
| FEATURESCall recording | Included | Unknown |
| FEATURESReal-time queue wallboards | Unknown | Included |
| COMPLIANCEHIPAA BAA | Included | Unknown |
| INTEGRATIONSNative integrations | 3 native | 4 native |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 7
| Field | Genesys Cloud | Talkdesk |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESCallback instead of waiting in queue | Included | Included |
| FEATURESSkills-based routing | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESSpeech recognition in IVR | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |