8 DIFFERENCES ยท 6 THE SAME
net2phone vs Talkdesk
Last verified
SHORT ANSWER
net2phone and Talkdesk both meet every requirement for support call queues and call routing. The biggest differences in the data: net2phone costs 66% less for support call queues at 25 users and net2phone costs 66% less for call routing at 25 users.
Both meet every requirement for
Choose net2phone if
- - You want the lower cost for support call queues at 25 users: $725 a month against $2,125.
- - You want the lower cost for call routing at 25 users: $725 a month against $2,125.
- - You need breadth in native integrations: net2phone 5 native, Talkdesk 4 native.
Differences 8
| Field | net2phone | Talkdesk |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | $725/mo | $2,125/mo |
| COSTCall routing: monthly cost at 25 users | $725/mo | $2,125/mo |
| COSTFree trial | Yes | Unknown |
| FEATURESCall recording | Included | Unknown |
| COMPLIANCEHIPAA BAA | Included | Unknown |
| COMPLIANCESOC 2 Type II | Not published by the vendor | Included |
| COVERAGECountries with phone numbers | 50+ countries | Unknown |
| INTEGRATIONSNative integrations | 5 native | 4 native |
The same on both 6
| Field | net2phone | Talkdesk |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESSkills-based routing | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |