15 DIFFERENCES ยท 11 THE SAME
Nextiva vs Phone.com
Last verified
SHORT ANSWER
Nextiva and Phone.com both meet every requirement for 5 jobs we track, including support call queues, auto attendant and business phone system. The biggest difference in the data: Phone.com costs 80% less for support call queues at 25 users.
Both meet every requirement for
Differences 15
| Field | Nextiva | Phone.com |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | $1,875/mo | $375/mo |
| COSTFree trial | Yes | Unknown |
| FEATURESNative CRM integration | Included | Unknown |
| FEATURESSkills-based routing | Included | Unknown |
| FEATURESBusiness-hours routing rules | Unknown | Included |
| FEATURESSupports desk phones | Add-on | Included |
| FEATURESVideo meetings | Included | Unknown |
| COMPLIANCEHIPAA BAA | Add-on | Unknown |
| COMPLIANCESOC 2 Type II | Included | Unknown |
| INTEGRATIONSNative integrations | 6 native | Unknown |
| REVIEWSReview sentiment | Mostly positive | Unknown |
| ACCEPTANCEFinance | Accepted with conditions | Unknown |
| ACCEPTANCENonprofits | Accepted with conditions | Unknown |
| ACCEPTANCEPolitical campaigns | Accepted with conditions | Unknown |
| ACCEPTANCERecruiting and staffing | Accepted with conditions | Unknown |
The same on both 11
| Field | Nextiva | Phone.com |
|---|---|---|
| COSTBusiness phone system: monthly cost at 25 users | $375/mo | $375/mo |
| COSTAuto attendant: monthly cost at 25 users | $375/mo | $375/mo |
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESAudio conference bridge | Included | Included |