7 DIFFERENCES ยท 6 THE SAME
NICE CXone vs Talkdesk
Last verified
SHORT ANSWER
NICE CXone and Talkdesk both meet every requirement for IVR self-service and call monitoring and QA. The biggest differences in the data: Talkdesk costs 23% less for IVR self-service at 10,000 minutes/month and Talkdesk costs 23% less for call monitoring and QA at 25 users.
Both meet every requirement for
Choose Talkdesk if
- - You want the lower cost for IVR self-service at 10,000 minutes/month: $425 a month against $550.
- - You want the lower cost for call monitoring and QA at 25 users: $2,125 a month against $2,750.
Differences 7
| Field | NICE CXone | Talkdesk |
|---|---|---|
| COSTIVR self-service: monthly cost at 10,000 minutes/month | $550/mo | $425/mo |
| COSTCall monitoring and QA: monthly cost at 25 users | $2,750/mo | $2,125/mo |
| FEATURESCall queues | Unknown | Included |
| FEATURESWhisper and barge | Included | Unknown |
| COMPLIANCESOC 2 Type II | Not published by the vendor | Included |
| COVERAGECountries with phone numbers | 150+ countries | Unknown |
| INTEGRATIONSNative integrations | 7 native | 4 native |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 6
| Field | NICE CXone | Talkdesk |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESSpeech recognition in IVR | Included | Included |
| FEATURESLive call monitoring | Included | Included |
| FEATURESQA scorecards | Included | Included |