12 DIFFERENCES ยท 12 THE SAME
Phone.com vs RingCentral
Last verified
SHORT ANSWER
Phone.com and RingCentral both meet every requirement for 6 jobs we track, including support call queues, auto attendant and two-way business texting. The biggest differences in the data: Phone.com costs 25% less for business phone system at 25 users and Phone.com costs 25% less for support call queues at 25 users.
Both meet every requirement for
Choose Phone.com if
- - You want the lower cost for business phone system at 25 users: $375 a month against $500.
- - You want the lower cost for support call queues at 25 users: $375 a month against $500.
- - You want the lower cost for auto attendant at 25 users: $375 a month against $500.
Differences 12
| Field | Phone.com | RingCentral |
|---|---|---|
| COSTBusiness phone system: monthly cost at 25 users | $375/mo | $500/mo |
| COSTSupport call queues: monthly cost at 25 users | $375/mo | $500/mo |
| COSTAuto attendant: monthly cost at 25 users | $375/mo | $500/mo |
| COSTFree trial | Unknown | Yes |
| FEATURESNative CRM integration | Unknown | Higher tier (Advanced) |
| FEATURESBusiness-hours routing rules | Included | Unknown |
| FEATURESShared team inbox for messages | Unknown | Add-on |
| FEATURESVideo meetings | Unknown | Included |
| COMPLIANCESOC 2 Type II | Unknown | Included |
| INTEGRATIONSNative integrations | Unknown | 11 native |
| REVIEWSReview sentiment | Unknown | Mostly negative |
| ACCEPTANCEBPO and call center operators | Unknown | Accepted with conditions |
The same on both 12
| Field | Phone.com | RingCentral |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| FEATURESAudio conference bridge | Included | Included |