6 DIFFERENCES ยท 8 THE SAME
RingCX vs Talkdesk
Last verified
SHORT ANSWER
RingCX and Talkdesk both meet every requirement for support call queues, IVR self-service and queue callback. The biggest differences in the data: RingCX costs 24% less for support call queues at 25 users and RingCX costs 24% less for IVR self-service at 10,000 minutes/month.
Both meet every requirement for
Choose RingCX if
- - You want the lower cost for support call queues at 25 users: $1,625 a month against $2,125.
- - You want the lower cost for IVR self-service at 10,000 minutes/month: $325 a month against $425.
- - You want the lower cost for queue callback at 25 users: $1,625 a month against $2,125.
Differences 6
| Field | RingCX | Talkdesk |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | $1,625/mo | $2,125/mo |
| COSTIVR self-service: monthly cost at 10,000 minutes/month | $325/mo | $425/mo |
| COSTQueue callback: monthly cost at 25 users | $1,625/mo | $2,125/mo |
| FEATURESCall recording | Included | Unknown |
| FEATURESSpeech recognition in IVR | Unknown | Included |
| COMPLIANCESOC 2 Type II | Not published by the vendor | Included |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 8
| Field | RingCX | Talkdesk |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESCallback instead of waiting in queue | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESSkills-based routing | Included | Included |
| FEATURESReal-time queue wallboards | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| INTEGRATIONSNative integrations | 4 native | 4 native |