Skip to content
Build my stack

18 DIFFERENCES ยท 9 THE SAME

8x8 vs Nextiva

Last verified

SHORT ANSWER

8x8 and Nextiva both meet every requirement for 6 jobs we track, including support call queues, auto attendant and second business number. The biggest difference in the data: native integrations: 8 native on 8x8 against 6 native on Nextiva.

Both meet every requirement for

8x8 sells by custom quote, so its cost rows show no monthly total.

Differences 18

Field8x8Nextiva
COSTBusiness phone system: monthly cost at 25 usersCustom quote$375/mo
COSTSupport call queues: monthly cost at 25 usersCustom quote$1,875/mo
COSTAuto attendant: monthly cost at 25 usersCustom quote$375/mo
COSTPricing modelCustom quotePer user per month
COSTFree trialNot published by the vendorYes
FEATURESNative CRM integrationUnknownIncluded
FEATURESSkills-based routingUnknownIncluded
FEATURESBusiness-hours routing rulesIncludedUnknown
FEATURESSupports desk phonesIncludedAdd-on
FEATURESVideo meetingsUnknownIncluded
COMPLIANCEHIPAA BAAUnknownAdd-on
COMPLIANCESOC 2 Type IIUnknownIncluded
INTEGRATIONSNative integrations8 native6 native
REVIEWSReview sentimentUnknownMostly positive
ACCEPTANCEFinanceUnknownAccepted with conditions
ACCEPTANCENonprofitsUnknownAccepted with conditions
ACCEPTANCEPolitical campaignsUnknownAccepted with conditions
ACCEPTANCERecruiting and staffingUnknownAccepted with conditions

8x8Nextiva

The same on both 9

Field8x8Nextiva
FEATURESCall queuesIncludedIncluded
FEATURESCall recordingIncludedIncluded
FEATURESAuto attendant menuIncludedIncluded
FEATURESVoicemail to email with transcriptionIncludedIncluded
FEATURESCall forwarding to any numberIncludedIncluded
FEATURESLocal numbersIncludedIncluded
FEATURESMobile softphone appIncludedIncluded
FEATURESVoicemail boxesIncludedIncluded
FEATURESAudio conference bridgeIncludedIncluded