15 DIFFERENCES ยท 13 THE SAME
Aircall vs CloudTalk
Last verified
SHORT ANSWER
Aircall and CloudTalk both meet every requirement for 7 jobs we track, including support call queues, IVR self-service and auto attendant. The biggest differences in the data: countries with phone numbers: 38 countries on Aircall against 3 countries on CloudTalk and native integrations: 7 native on Aircall against 6 native on CloudTalk.
Both meet every requirement for
Choose Aircall if
- - You need breadth in countries with phone numbers: Aircall 38 countries, CloudTalk 3 countries.
- - You need breadth in native integrations: Aircall 7 native, CloudTalk 6 native.
Choose CloudTalk if
- - You weigh user reviews: reviews of CloudTalk are mostly positive, of Aircall mostly negative.
- - Your team is small: CloudTalk starts at 1 user, Aircall at 3 users.
Reviews of Aircall are mostly negative, with billing and cancellation the most common complaint; reviews of CloudTalk are mostly positive.
Differences 15
| Field | Aircall | CloudTalk |
|---|---|---|
| COSTAI voice agents: monthly cost at 5,000 minutes/month | $150/mo | Unknown |
| COSTSpam label and caller ID reputation: monthly cost at 50 numbers | $150/mo | Unknown |
| COSTSupport call queues: monthly cost at 25 users | $750/mo | Unknown |
| COSTMinimum users | 3 users | 1 user |
| FEATURESCallback instead of waiting in queue | Higher tier (Professional) | Included |
| FEATURESReal-time queue wallboards | Not published by the vendor | Included |
| FEATURESAnswering machine detection | Included | Add-on |
| FEATURESSpam label monitoring and remediation | Add-on | Included |
| FEATURESAI voice agent for outbound and inbound | Included | Add-on |
| FEATURESSends call summaries | Higher tier (Professional) | Add-on |
| COMPLIANCEHIPAA BAA | Unknown | Included |
| COMPLIANCEData residency | US, EU, AU | Not published by the vendor |
| COVERAGECountries with phone numbers | 38 countries | 3 countries |
| INTEGRATIONSNative integrations | 7 native | 6 native |
| REVIEWSReview sentiment | Mostly negative | Mostly positive |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 13
| Field | Aircall | CloudTalk |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| COSTFree trial | Yes | Yes |
| FEATURESCall queues | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESSkills-based routing | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESPre-recorded voicemail drop | Included | Included |
| FEATURESTransfers calls to staff | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |