13 DIFFERENCES ยท 7 THE SAME
Aircall vs Genesys Cloud
Last verified
SHORT ANSWER
Aircall and Genesys Cloud both meet every requirement for support call queues, IVR self-service and call recording. The biggest differences in the data: Aircall costs 60% less for support call queues at 25 users and Aircall costs 60% less for IVR self-service at 10,000 minutes/month.
Both meet every requirement for
Choose Aircall if
- - You want the lower cost for support call queues at 25 users: $750 a month against $1,875.
- - You want the lower cost for IVR self-service at 10,000 minutes/month: $150 a month against $375.
- - You want the lower cost for call recording at 25 users: $750 a month against $1,875.
- - Aircall includes native CRM integration in the base plan; on Genesys Cloud it is add-on.
Differences 13
| Field | Aircall | Genesys Cloud |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | $750/mo | $1,875/mo |
| COSTIVR self-service: monthly cost at 10,000 minutes/month | $150/mo | $375/mo |
| COSTCall recording: monthly cost at 25 users | $750/mo | $1,875/mo |
| COSTFree trial | Yes | Not published by the vendor |
| COSTMinimum users | 3 users | Not published by the vendor |
| FEATURESCallback instead of waiting in queue | Higher tier (Professional) | Included |
| FEATURESNative CRM integration | Included | Add-on |
| FEATURESSpeech recognition in IVR | Not published by the vendor | Included |
| COMPLIANCEHIPAA BAA | Unknown | Included |
| COMPLIANCEData residency | US, EU, AU | Unknown |
| COVERAGECountries with phone numbers | 38 countries | Not published by the vendor |
| INTEGRATIONSNative integrations | 7 native | 3 native |
| REVIEWSReview sentiment | Mostly negative | Unknown |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 7
| Field | Aircall | Genesys Cloud |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESSkills-based routing | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESConfigurable recording retention | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |