18 DIFFERENCES ยท 13 THE SAME
Aircall vs Nextiva
Last verified
SHORT ANSWER
Aircall and Nextiva both meet every requirement for 5 jobs we track, including support call queues, auto attendant and second business number. The biggest differences in the data: Aircall costs 60% less for support call queues at 25 users and Nextiva costs 50% less for business phone system at 25 users.
Both meet every requirement for
Choose Aircall if
- - You want the lower cost for support call queues at 25 users: $750 a month against $1,875.
- - You need breadth in native integrations: Aircall 7 native, Nextiva 6 native.
Choose Nextiva if
- - You want the lower cost for business phone system at 25 users: $375 a month against $750.
- - You want the lower cost for auto attendant at 25 users: $375 a month against $750.
- - You weigh user reviews: reviews of Nextiva are mostly positive, of Aircall mostly negative.
Reviews of Aircall are mostly negative, with billing and cancellation the most common complaint; reviews of Nextiva are mostly positive, with billing and cancellation the most common complaint.
Differences 18
| Field | Aircall | Nextiva |
|---|---|---|
| COSTBusiness phone system: monthly cost at 25 users | $750/mo | $375/mo |
| COSTSupport call queues: monthly cost at 25 users | $750/mo | $1,875/mo |
| COSTAuto attendant: monthly cost at 25 users | $750/mo | $375/mo |
| COSTMinimum users | 3 users | Unknown |
| FEATURESCallback instead of waiting in queue | Higher tier (Professional) | Included |
| FEATURESReal-time queue wallboards | Not published by the vendor | Included |
| FEATURESBusiness-hours routing rules | Included | Unknown |
| FEATURESTwo-way texting | Included | Unknown |
| FEATURESSupports desk phones | Unknown | Add-on |
| COMPLIANCEHIPAA BAA | Unknown | Add-on |
| COMPLIANCEData residency | US, EU, AU | Not published by the vendor |
| COVERAGECountries with phone numbers | 38 countries | Unknown |
| INTEGRATIONSNative integrations | 7 native | 6 native |
| REVIEWSReview sentiment | Mostly negative | Mostly positive |
| ACCEPTANCEFinance | Unknown | Accepted with conditions |
| ACCEPTANCENonprofits | Unknown | Accepted with conditions |
| ACCEPTANCEPolitical campaigns | Unknown | Accepted with conditions |
| ACCEPTANCERecruiting and staffing | Unknown | Accepted with conditions |
The same on both 13
| Field | Aircall | Nextiva |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| COSTFree trial | Yes | Yes |
| FEATURESCall queues | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESSkills-based routing | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |