14 DIFFERENCES ยท 12 THE SAME
Aircall vs Phone.com
Last verified
SHORT ANSWER
Aircall and Phone.com both meet every requirement for 7 jobs we track, including support call queues, auto attendant and call routing. The biggest differences in the data: Phone.com costs 50% less for business phone system at 25 users and Phone.com costs 50% less for support call queues at 25 users.
Both meet every requirement for
Choose Phone.com if
- - You want the lower cost for business phone system at 25 users: $375 a month against $750.
- - You want the lower cost for support call queues at 25 users: $375 a month against $750.
- - You want the lower cost for call routing at 25 users: $375 a month against $750.
Differences 14
| Field | Aircall | Phone.com |
|---|---|---|
| COSTBusiness phone system: monthly cost at 25 users | $750/mo | $375/mo |
| COSTSupport call queues: monthly cost at 25 users | $750/mo | $375/mo |
| COSTCall routing: monthly cost at 25 users | $750/mo | $375/mo |
| COSTFree trial | Yes | Unknown |
| COSTMinimum users | 3 users | Unknown |
| FEATURESNative CRM integration | Included | Unknown |
| FEATURESSkills-based routing | Included | Unknown |
| FEATURESShared team inbox for messages | Included | Unknown |
| FEATURESSupports desk phones | Unknown | Included |
| COMPLIANCESOC 2 Type II | Included | Unknown |
| COMPLIANCEData residency | US, EU, AU | Unknown |
| COVERAGECountries with phone numbers | 38 countries | Unknown |
| INTEGRATIONSNative integrations | 7 native | Unknown |
| REVIEWSReview sentiment | Mostly negative | Unknown |
The same on both 12
| Field | Aircall | Phone.com |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESMobile softphone app | Included | Included |