8 DIFFERENCES ยท 6 THE SAME
Amazon Connect vs Intermedia Unite
Last verified
SHORT ANSWER
Amazon Connect and Intermedia Unite both meet every requirement for 4 jobs we track, including support call queues, IVR self-service and call and speech analytics. The biggest differences in the data: Amazon Connect costs 96% less for support call queues at 25 users and Amazon Connect costs 96% less for call and speech analytics at 25 users.
Both meet every requirement for
Choose Amazon Connect if
- - You want the lower cost for support call queues at 25 users: $28 a month against $700.
- - You want the lower cost for call and speech analytics at 25 users: $28 a month against $700.
- - You want the lower cost for IVR self-service at 10,000 minutes/month: $28 a month against $140.
Differences 8
| Field | Amazon Connect | Intermedia Unite |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | $28/mo | $700/mo |
| COSTIVR self-service: monthly cost at 10,000 minutes/month | $28/mo | $140/mo |
| COSTCall and speech analytics: monthly cost at 25 users | $28/mo | $700/mo |
| COSTPricing model | Per minute | Per user per month |
| FEATURESSkills-based routing | Included | Unknown |
| COMPLIANCEHIPAA BAA | Unknown | Included |
| COMPLIANCESOC 2 Type II | Unknown | Included |
| INTEGRATIONSNative integrations | 2 native | 14 native |
Amazon ConnectIntermedia Unite
Assumptions used: Message volume when the page is not sized by messages 2,000 messages per month (stated assumption); Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 6
| Field | Amazon Connect | Intermedia Unite |
|---|---|---|
| FEATURESCall queues | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |