11 DIFFERENCES ยท 5 THE SAME
Amazon Connect vs RingCentral
Last verified
SHORT ANSWER
Amazon Connect and RingCentral both meet every requirement for support call queues, IVR self-service and call transcription. The biggest differences in the data: Amazon Connect costs 94% less for support call queues at 25 users and Amazon Connect costs 72% less for IVR self-service at 10,000 minutes/month.
Both meet every requirement for
Choose Amazon Connect if
- - You want the lower cost for support call queues at 25 users: $28 a month against $500.
- - You want the lower cost for IVR self-service at 10,000 minutes/month: $28 a month against $100.
- - You want the lower cost for call transcription at 5,000 minutes/month: $28 a month against $100.
- - Amazon Connect includes native CRM integration in the base plan; on RingCentral it is higher tier (Advanced).
Differences 11
| Field | Amazon Connect | RingCentral |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | $28/mo | $500/mo |
| COSTIVR self-service: monthly cost at 10,000 minutes/month | $28/mo | $100/mo |
| COSTCall transcription: monthly cost at 5,000 minutes/month | $28/mo | $100/mo |
| COSTPricing model | Per minute | Per user per month |
| COSTFree trial | Not published by the vendor | Yes |
| FEATURESNative CRM integration | Included | Higher tier (Advanced) |
| FEATURESSkills-based routing | Included | Not published by the vendor |
| COMPLIANCESOC 2 Type II | Unknown | Included |
| INTEGRATIONSNative integrations | 2 native | 11 native |
| REVIEWSReview sentiment | Unknown | Mostly negative |
| ACCEPTANCEBPO and call center operators | Unknown | Accepted with conditions |
Assumptions used: Message volume when the page is not sized by messages 2,000 messages per month (stated assumption); Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 5
| Field | Amazon Connect | RingCentral |
|---|---|---|
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |