17 DIFFERENCES ยท 22 THE SAME
Bird vs Twilio
Last verified
SHORT ANSWER
Bird and Twilio both meet every requirement for 14 jobs we track, including IVR self-service, bulk and A2P SMS and two-way business texting. The biggest differences in the data: Bird costs 97% less for AI voice agents at 5,000 minutes/month and Bird costs 97% less for toll-free numbers at 2,000 minutes/month.
Both meet every requirement for
Choose Bird if
- - You want the lower cost for AI voice agents at 5,000 minutes/month: $0.50 a month against $16.60.
- - You want the lower cost for toll-free numbers at 2,000 minutes/month: $0.50 a month against $16.60.
- - You want the lower cost for virtual and international numbers at 10 numbers: $5 a month against $10.20.
- - You need breadth in native integrations: Bird 6 native, Twilio 1 native.
Differences 17
| Field | Bird | Twilio |
|---|---|---|
| COSTVirtual and international numbers: monthly cost at 10 numbers | $5/mo | $10.20/mo |
| COSTAI voice agents: monthly cost at 5,000 minutes/month | $0.50/mo | $16.60/mo |
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $0.50/mo | $16.60/mo |
| COSTFree trial | Not published by the vendor | Yes |
| FEATURESNative CRM integration | Included | Unknown |
| FEATURESSpeech recognition in IVR | Unknown | Included |
| FEATURESSends MMS (images) | Not published by the vendor | Included |
| FEATURESShared team inbox for messages | Included | Unknown |
| FEATURESContact lists and segments | Included | Unknown |
| FEATURESSMS pumping fraud protection | Not published by the vendor | Included |
| COMPLIANCEHIPAA BAA | Not published by the vendor | Included |
| COMPLIANCEData residency | Not published by the vendor | EU |
| INTEGRATIONSNative integrations | 6 native | 1 native |
| REVIEWSReview sentiment | Unknown | Mostly negative |
| ACCEPTANCEFinance | Accepted with conditions | Unknown |
| ACCEPTANCEHealthcare | Accepted with conditions | Unknown |
| ACCEPTANCELead generation | Accepted with conditions | Unknown |
Assumptions used: Average call length 3 minutes per call (stated assumption); Call volume when the page is not sized by calls 400 calls per month (stated assumption); Message volume when the page is not sized by messages 2,000 messages per month (stated assumption); Phone numbers when the page is not sized by numbers 1 phone numbers (stated assumption). How costs are computed
The same on both 22
| Field | Bird | Twilio |
|---|---|---|
| COSTPricing model | Per message | Per message |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESSends SMS | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESKeywords and automatic opt-out | Included | Included |
| FEATURESDelivery receipts | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESSMS API | Included | Included |
| FEATURESDedicated or shared short codes | Included | Included |
| FEATURESWhatsApp Business Platform access | Included | Included |
| FEATURESWhatsApp template messages | Included | Included |
| FEATURESVerification (OTP) API | Included | Included |
| FEATURESVoice OTP | Included | Included |
| FEATURESNumber lookup and line type | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESInternational numbers | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESProgrammable voice API | Included | Included |
| FEATURESAI voice agent for outbound and inbound | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |