10 DIFFERENCES ยท 13 THE SAME
CloudTalk vs Dialpad
Last verified
SHORT ANSWER
CloudTalk and Dialpad both meet every requirement for 5 jobs we track, including support call queues, auto attendant and call routing. The biggest differences in the data: call transcription is included on Dialpad and add-on on CloudTalk and sends call summaries is included on Dialpad and add-on on CloudTalk.
Both meet every requirement for
Choose Dialpad if
- - You need call transcription: Dialpad lists it as included, CloudTalk as add-on.
- - You need sends call summaries: Dialpad lists it as included, CloudTalk as add-on.
Reviews of CloudTalk are mostly positive; reviews of Dialpad are mixed, with customer support the most common complaint.
Differences 10
| Field | CloudTalk | Dialpad |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | Unknown | $2,225/mo |
| COSTCall routing: monthly cost at 25 users | Unknown | $375/mo |
| COSTCall transcription: monthly cost at 5,000 minutes/month | Unknown | $75/mo |
| COSTMinimum users | 1 user | Not published by the vendor |
| FEATURESNative CRM integration | Included | Higher tier (Pro) |
| FEATURESCall transcription | Add-on | Included |
| FEATURESSends call summaries | Add-on | Included |
| COMPLIANCEData residency | Not published by the vendor | US |
| COVERAGECountries with phone numbers | 3 countries | Not published by the vendor |
| REVIEWSReview sentiment | Mostly positive | Mixed |
The same on both 13
| Field | CloudTalk | Dialpad |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| COSTFree trial | Yes | Yes |
| FEATURESCall queues | Included | Included |
| FEATURESSkills-based routing | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESReal-time queue wallboards | Included | Included |
| FEATURESCallback instead of waiting in queue | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| COMPLIANCEHIPAA BAA | Yes | Yes |
| COMPLIANCESOC 2 Type II | Yes | Yes |
| INTEGRATIONSNative integrations | 6 native | 6 native |