17 DIFFERENCES ยท 8 THE SAME
CloudTalk vs GoTo Connect
Last verified
SHORT ANSWER
CloudTalk and GoTo Connect both meet every requirement for 4 jobs we track, including support call queues, auto attendant and call routing. The biggest differences in the data: native integrations: 6 native on CloudTalk against 3 native on GoTo Connect and reviews are mostly positive for CloudTalk and mostly negative for GoTo Connect.
Both meet every requirement for
Choose CloudTalk if
- - You need breadth in native integrations: CloudTalk 6 native, GoTo Connect 3 native.
- - You weigh user reviews: reviews of CloudTalk are mostly positive, of GoTo Connect mostly negative.
Reviews of CloudTalk are mostly positive; reviews of GoTo Connect are mostly negative, with billing and cancellation the most common complaint.
GoTo Connect sells by custom quote, so its cost rows show no monthly total and only third-party estimates are available on its pricing page.
Differences 17
| Field | CloudTalk | GoTo Connect |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | Unknown | Custom quote |
| COSTCall routing: monthly cost at 25 users | Unknown | Custom quote |
| COSTCall transcription: monthly cost at 5,000 minutes/month | Unknown | Custom quote |
| COSTPricing model | Per user per month | Custom quote |
| COSTFree trial | Yes | Not published by the vendor |
| COSTMinimum users | 1 user | Unknown |
| FEATURESNative CRM integration | Included | Unknown |
| FEATURESSkills-based routing | Included | Higher tier (Contact Center) |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| COVERAGECountries with phone numbers | 3 countries | Unknown |
| INTEGRATIONSNative integrations | 6 native | 3 native |
| REVIEWSReview sentiment | Mostly positive | Mostly negative |
| ACCEPTANCEFinance | Unknown | Accepted with conditions |
| ACCEPTANCEi-gaming | Unknown | Accepted with conditions |
| ACCEPTANCELead generation | Unknown | Accepted with conditions |
| ACCEPTANCENonprofits | Unknown | Accepted with conditions |
| ACCEPTANCEPolitical campaigns | Unknown | Accepted with conditions |
The same on both 8
| Field | CloudTalk | GoTo Connect |
|---|---|---|
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESCall transcription | Add-on | Add-on |
| FEATURESSends call summaries | Add-on | Add-on |
| COMPLIANCEHIPAA BAA | Included | Included |