14 DIFFERENCES ยท 5 THE SAME
CloudTalk vs Grasshopper
Last verified
SHORT ANSWER
CloudTalk and Grasshopper both meet every requirement for auto attendant, call routing and call transcription. On every row with values for both, they record the same result.
Both meet every requirement for
Reviews of CloudTalk are mostly positive; reviews of Grasshopper are mostly positive, with customer support the most common complaint.
Grasshopper publishes only a starting price (from $14/month), so its cost rows show no monthly total.
Differences 14
| Field | CloudTalk | Grasshopper |
|---|---|---|
| COSTCall routing: monthly cost at 25 users | Unknown | From $14/month |
| COSTCall transcription: monthly cost at 5,000 minutes/month | Unknown | From $14/month |
| COSTAuto attendant: monthly cost at 25 users | Unknown | From $14/month |
| COSTPricing model | Per user per month | Starting price only |
| COSTMinimum users | 1 user | Not published by the vendor |
| FEATURESSkills-based routing | Included | Not published by the vendor |
| FEATURESCall transcription | Add-on | Included |
| FEATURESSends call summaries | Add-on | Included |
| COMPLIANCEHIPAA BAA | Included | Not published by the vendor |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| COVERAGECountries with phone numbers | 3 countries | Not published by the vendor |
| INTEGRATIONSNative integrations | 6 native | Not published by the vendor |
| ACCEPTANCEFinance | Unknown | Accepted with conditions |
| ACCEPTANCEi-gaming | Unknown | Accepted with conditions |
The same on both 5
| Field | CloudTalk | Grasshopper |
|---|---|---|
| COSTFree trial | Yes | Yes |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| REVIEWSReview sentiment | Mostly positive | Mostly positive |