13 DIFFERENCES ยท 11 THE SAME
CloudTalk vs JustCall
Last verified
SHORT ANSWER
CloudTalk and JustCall both meet every requirement for 5 jobs we track, including auto attendant, voicemail drop and local presence dialing. The biggest differences in the data: answering machine detection is included on JustCall and add-on on CloudTalk and call transcription is included on JustCall and add-on on CloudTalk.
Both meet every requirement for
Choose CloudTalk if
- - You weigh user reviews: reviews of CloudTalk are mostly positive, of JustCall mixed.
- - Your team is small: CloudTalk starts at 1 user, JustCall at 2 users.
Choose JustCall if
- - You need answering machine detection: JustCall lists it as included, CloudTalk as add-on.
- - You need call transcription: JustCall lists it as included, CloudTalk as add-on.
- - You need sends call summaries: JustCall lists it as included, CloudTalk as add-on.
- - You need AI voice agent for outbound and inbound: JustCall lists it as included, CloudTalk as add-on.
Reviews of CloudTalk are mostly positive; reviews of JustCall are mixed, with customer support the most common complaint.
Differences 13
| Field | CloudTalk | JustCall |
|---|---|---|
| COSTMinimum users | 1 user | 2 users |
| FEATURESAnswering machine detection | Add-on | Included |
| FEATURESCall transcription | Add-on | Included |
| FEATURESSends call summaries | Add-on | Included |
| FEATURESAI voice agent for outbound and inbound | Add-on | Included |
| COMPLIANCEHIPAA BAA | Yes | Unknown |
| COMPLIANCEData residency | Not published by the vendor | US |
| COVERAGECountries with phone numbers | 3 countries | 70+ countries |
| INTEGRATIONSNative integrations | 6 native | 10 native |
| REVIEWSReview sentiment | Mostly positive | Mixed |
| ACCEPTANCEFinance | Unknown | Accepted with conditions |
| ACCEPTANCEi-gaming | Unknown | Accepted with conditions |
| ACCEPTANCELead generation | Unknown | Accepted with conditions |
The same on both 11
| Field | CloudTalk | JustCall |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| COSTFree trial | Yes | Yes |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESPre-recorded voicemail drop | Included | Included |
| FEATURESLocal presence caller ID | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESTransfers calls to staff | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| COMPLIANCESOC 2 Type II | Yes | Yes |