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12 DIFFERENCES ยท 11 THE SAME

CloudTalk vs Nextiva

Last verified

SHORT ANSWER

CloudTalk and Nextiva both meet every requirement for support call queues, queue callback and call transcription. The biggest differences in the data: HIPAA BAA: yes on CloudTalk, add-on on Nextiva and call transcription is included on Nextiva and add-on on CloudTalk.

Both meet every requirement for

Choose Nextiva if

  • - You need call transcription: Nextiva lists it as included, CloudTalk as add-on.
  • - You need sends call summaries: Nextiva lists it as included, CloudTalk as add-on.

Reviews of CloudTalk are mostly positive; reviews of Nextiva are mostly positive, with billing and cancellation the most common complaint.

Differences 12

FieldCloudTalkNextiva
COSTSupport call queues: monthly cost at 25 usersUnknown$1,875/mo
COSTCall transcription: monthly cost at 5,000 minutes/monthUnknown$75/mo
COSTQueue callback: monthly cost at 25 usersUnknown$1,875/mo
COSTMinimum users1 userUnknown
FEATURESCall transcriptionAdd-onIncluded
FEATURESSends call summariesAdd-onIncluded
COMPLIANCEHIPAA BAAYesAdd-on
COVERAGECountries with phone numbers3 countriesUnknown
ACCEPTANCEFinanceUnknownAccepted with conditions
ACCEPTANCENonprofitsUnknownAccepted with conditions
ACCEPTANCEPolitical campaignsUnknownAccepted with conditions
ACCEPTANCERecruiting and staffingUnknownAccepted with conditions

CloudTalkNextiva

The same on both 11

FieldCloudTalkNextiva
COSTPricing modelPer user per monthPer user per month
COSTFree trialYesYes
FEATURESCall queuesIncludedIncluded
FEATURESSkills-based routingIncludedIncluded
FEATURESCall recordingIncludedIncluded
FEATURESReal-time queue wallboardsIncludedIncluded
FEATURESCallback instead of waiting in queueIncludedIncluded
FEATURESNative CRM integrationIncludedIncluded
COMPLIANCESOC 2 Type IIYesYes
INTEGRATIONSNative integrations6 native6 native
REVIEWSReview sentimentMostly positiveMostly positive