9 DIFFERENCES ยท 7 THE SAME
CloudTalk vs Zadarma
Last verified
SHORT ANSWER
CloudTalk and Zadarma both meet every requirement for 4 jobs we track, including support call queues, IVR self-service and auto attendant. The biggest differences in the data: countries with phone numbers: 7 countries on Zadarma against 3 countries on CloudTalk and native integrations: 8 native on Zadarma against 6 native on CloudTalk.
Both meet every requirement for
Choose Zadarma if
- - You need breadth in countries with phone numbers: Zadarma 7 countries, CloudTalk 3 countries.
- - You need breadth in native integrations: Zadarma 8 native, CloudTalk 6 native.
Differences 9
| Field | CloudTalk | Zadarma |
|---|---|---|
| COSTPricing model | Per user per month | Flat monthly plans |
| COSTFree trial | Yes | Unknown |
| COSTMinimum users | 1 user | Unknown |
| FEATURESSkills-based routing | Included | Unknown |
| COMPLIANCEHIPAA BAA | Included | Not published by the vendor |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| COVERAGECountries with phone numbers | 3 countries | 7 countries |
| INTEGRATIONSNative integrations | 6 native | 8 native |
| REVIEWSReview sentiment | Mostly positive | Unknown |
The same on both 7
| Field | CloudTalk | Zadarma |
|---|---|---|
| FEATURESCall queues | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |