7 DIFFERENCES ยท 6 THE SAME
Dialpad vs Five9
Last verified
SHORT ANSWER
Dialpad and Five9 both meet every requirement for call and speech analytics and call transcription. The biggest difference in the data: native integrations: 11 native on Five9 against 6 native on Dialpad.
Both meet every requirement for
Five9 sells by custom quote, so its cost rows show no monthly total and only third-party estimates are available on its pricing page.
Differences 7
| Field | Dialpad | Five9 |
|---|---|---|
| COSTCall and speech analytics: monthly cost at 25 users | $2,225/mo | Custom quote |
| COSTCall transcription: monthly cost at 5,000 minutes/month | $75/mo | Custom quote |
| COSTPricing model | Per user per month | Custom quote |
| COSTFree trial | Yes | Unknown |
| COMPLIANCEData residency | US | Unknown |
| INTEGRATIONSNative integrations | 6 native | 11 native |
| REVIEWSReview sentiment | Mixed | Unknown |
The same on both 6
| Field | Dialpad | Five9 |
|---|---|---|
| FEATURESCall transcription | Included | Included |
| FEATURESSpeech analytics | Included | Included |
| FEATURESSentiment analysis | Included | Included |
| FEATURESSends call summaries | Included | Included |
| COMPLIANCEHIPAA BAA | Yes | Yes |
| COMPLIANCESOC 2 Type II | Yes | Yes |