12 DIFFERENCES ยท 16 THE SAME
Dialpad vs Phone.com
Last verified
SHORT ANSWER
Dialpad and Phone.com both meet every requirement for 8 jobs we track, including support call queues, auto attendant and call routing. The biggest difference in the data: Phone.com costs 83% less for support call queues at 25 users.
Both meet every requirement for
Differences 12
| Field | Dialpad | Phone.com |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | $2,225/mo | $375/mo |
| COSTFree trial | Yes | Unknown |
| FEATURESNative CRM integration | Higher tier (Pro) | Unknown |
| FEATURESSkills-based routing | Included | Unknown |
| FEATURESRing several devices at once | Included | Unknown |
| FEATURESShared team inbox for messages | Included | Unknown |
| FEATURESVideo meetings | Included | Unknown |
| COMPLIANCEHIPAA BAA | Included | Unknown |
| COMPLIANCESOC 2 Type II | Included | Unknown |
| COMPLIANCEData residency | US | Unknown |
| INTEGRATIONSNative integrations | 6 native | Unknown |
| REVIEWSReview sentiment | Mixed | Unknown |
The same on both 16
| Field | Dialpad | Phone.com |
|---|---|---|
| COSTBusiness phone system: monthly cost at 25 users | $375/mo | $375/mo |
| COSTCall routing: monthly cost at 25 users | $375/mo | $375/mo |
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| FEATURESAudio conference bridge | Included | Included |