13 DIFFERENCES ยท 10 THE SAME
GoTo Connect vs Phone.com
Last verified
SHORT ANSWER
GoTo Connect and Phone.com both meet every requirement for 6 jobs we track, including support call queues, auto attendant and call routing. On every row with values for both, they record the same result.
Both meet every requirement for
GoTo Connect sells by custom quote, so its cost rows show no monthly total and only third-party estimates are available on its pricing page.
Differences 13
| Field | GoTo Connect | Phone.com |
|---|---|---|
| COSTBusiness phone system: monthly cost at 25 users | Custom quote | $375/mo |
| COSTSupport call queues: monthly cost at 25 users | Custom quote | $375/mo |
| COSTCall routing: monthly cost at 25 users | Custom quote | $375/mo |
| COSTPricing model | Custom quote | Per user per month |
| FEATURESSkills-based routing | Higher tier (Contact Center) | Unknown |
| COMPLIANCEHIPAA BAA | Included | Unknown |
| INTEGRATIONSNative integrations | 3 native | Unknown |
| REVIEWSReview sentiment | Mostly negative | Unknown |
| ACCEPTANCEFinance | Accepted with conditions | Unknown |
| ACCEPTANCEi-gaming | Accepted with conditions | Unknown |
| ACCEPTANCELead generation | Accepted with conditions | Unknown |
| ACCEPTANCENonprofits | Accepted with conditions | Unknown |
| ACCEPTANCEPolitical campaigns | Accepted with conditions | Unknown |
The same on both 10
| Field | GoTo Connect | Phone.com |
|---|---|---|
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESSupports desk phones | Included | Included |