18 DIFFERENCES ยท 3 THE SAME
GoTo Connect vs Talkdesk
Last verified
SHORT ANSWER
GoTo Connect and Talkdesk both meet every requirement for 4 jobs we track, including support call queues, call routing and call and speech analytics. The biggest difference in the data: native integrations: 4 native on Talkdesk against 3 native on GoTo Connect.
Both meet every requirement for
GoTo Connect sells by custom quote, so its cost rows show no monthly total and only third-party estimates are available on its pricing page.
Differences 18
| Field | GoTo Connect | Talkdesk |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | Custom quote | $2,125/mo |
| COSTCall routing: monthly cost at 25 users | Custom quote | $2,125/mo |
| COSTCall and speech analytics: monthly cost at 25 users | Custom quote | $2,125/mo |
| COSTPricing model | Custom quote | Per user per month |
| FEATURESNative CRM integration | Unknown | Included |
| FEATURESSkills-based routing | Higher tier (Contact Center) | Included |
| FEATURESCall recording | Included | Unknown |
| FEATURESCall transcription | Add-on | Included |
| FEATURESSends call summaries | Add-on | Included |
| COMPLIANCEHIPAA BAA | Included | Unknown |
| COMPLIANCESOC 2 Type II | Not published by the vendor | Included |
| INTEGRATIONSNative integrations | 3 native | 4 native |
| REVIEWSReview sentiment | Mostly negative | Unknown |
| ACCEPTANCEFinance | Accepted with conditions | Unknown |
| ACCEPTANCEi-gaming | Accepted with conditions | Unknown |
| ACCEPTANCELead generation | Accepted with conditions | Unknown |
| ACCEPTANCENonprofits | Accepted with conditions | Unknown |
| ACCEPTANCEPolitical campaigns | Accepted with conditions | Unknown |
The same on both 3
| Field | GoTo Connect | Talkdesk |
|---|---|---|
| FEATURESCall queues | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |