14 DIFFERENCES ยท 6 THE SAME
Grasshopper vs Twilio
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SHORT ANSWER
Grasshopper and Twilio both meet every requirement for 4 jobs we track, including call forwarding, two-way business texting and toll-free numbers. The biggest difference in the data: reviews are mostly positive for Grasshopper and mostly negative for Twilio.
Both meet every requirement for
Reviews of Grasshopper are mostly positive, with customer support the most common complaint; reviews of Twilio are mostly negative, with customer support the most common complaint.
Grasshopper publishes only a starting price (from $14/month), so its cost rows show no monthly total.
Differences 14
| Field | Grasshopper | Twilio |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | From $14/month | $16.60/mo |
| COSTNumber porting: monthly cost at 10 numbers | From $14/month | $10.20/mo |
| COSTTwo-way business texting: monthly cost at 5,000 messages/month | From $14/month | $10.20/mo |
| COSTPricing model | Starting price only | Per message |
| FEATURESRing several devices at once | Add-on | Included |
| FEATURESBusiness-hours routing rules | Included | Unknown |
| FEATURESShared team inbox for messages | Included | Unknown |
| COMPLIANCEHIPAA BAA | Not published by the vendor | Included |
| COMPLIANCESOC 2 Type II | Not published by the vendor | Included |
| COMPLIANCEData residency | Not published by the vendor | EU |
| INTEGRATIONSNative integrations | Not published by the vendor | 1 native |
| REVIEWSReview sentiment | Mostly positive | Mostly negative |
| ACCEPTANCEFinance | Accepted with conditions | Unknown |
| ACCEPTANCEi-gaming | Accepted with conditions | Unknown |
Assumptions used: Average call length 3 minutes per call (stated assumption); Call volume when the page is not sized by calls 400 calls per month (stated assumption); Message volume when the page is not sized by messages 2,000 messages per month (stated assumption). How costs are computed
The same on both 6
| Field | Grasshopper | Twilio |
|---|---|---|
| COSTFree trial | Yes | Yes |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESNumber porting | Included | Included |