17 DIFFERENCES ยท 10 THE SAME
Microsoft Teams Phone vs Nextiva
Last verified
SHORT ANSWER
Microsoft Teams Phone and Nextiva both meet every requirement for 5 jobs we track, including support call queues, auto attendant and business phone system. The biggest differences in the data: Microsoft Teams Phone costs 87% less for support call queues at 25 users and Microsoft Teams Phone costs 33% less for business phone system at 25 users.
Both meet every requirement for
Choose Microsoft Teams Phone if
- - You want the lower cost for support call queues at 25 users: $250 a month against $1,875.
- - You want the lower cost for business phone system at 25 users: $250 a month against $375.
- - You want the lower cost for auto attendant at 25 users: $250 a month against $375.
- - Microsoft Teams Phone includes supports desk phones in the base plan; on Nextiva it is add-on.
Differences 17
| Field | Microsoft Teams Phone | Nextiva |
|---|---|---|
| COSTBusiness phone system: monthly cost at 25 users | $250/mo | $375/mo |
| COSTSupport call queues: monthly cost at 25 users | $250/mo | $1,875/mo |
| COSTAuto attendant: monthly cost at 25 users | $250/mo | $375/mo |
| FEATURESNative CRM integration | Unknown | Included |
| FEATURESSkills-based routing | Unknown | Included |
| FEATURESSupports desk phones | Included | Add-on |
| FEATURESAudio conference bridge | Add-on | Included |
| FEATURESVideo meetings | Unknown | Included |
| COMPLIANCEHIPAA BAA | Included | Add-on |
| COMPLIANCEData residency | AU, BR, CA, FR, DE, IN, IT, JP, NO, PL, QA, ZA, KR, SE, CH, AE, UK | Not published by the vendor |
| COVERAGECountries with phone numbers | 3 countries | Unknown |
| INTEGRATIONSNative integrations | 1 native | 6 native |
| REVIEWSReview sentiment | Unknown | Mostly positive |
| ACCEPTANCEFinance | Unknown | Accepted with conditions |
| ACCEPTANCENonprofits | Unknown | Accepted with conditions |
| ACCEPTANCEPolitical campaigns | Unknown | Accepted with conditions |
| ACCEPTANCERecruiting and staffing | Unknown | Accepted with conditions |
The same on both 10
| Field | Microsoft Teams Phone | Nextiva |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| COSTFree trial | Yes | Yes |
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |