11 DIFFERENCES ยท 10 THE SAME
Microsoft Teams Phone vs Phone.com
Last verified
SHORT ANSWER
Microsoft Teams Phone and Phone.com both meet every requirement for 6 jobs we track, including support call queues, auto attendant and number porting. The biggest differences in the data: Microsoft Teams Phone costs 33% less for business phone system at 25 users and Microsoft Teams Phone costs 33% less for support call queues at 25 users.
Both meet every requirement for
Choose Microsoft Teams Phone if
- - You want the lower cost for business phone system at 25 users: $250 a month against $375.
- - You want the lower cost for support call queues at 25 users: $250 a month against $375.
- - You want the lower cost for auto attendant at 25 users: $250 a month against $375.
Differences 11
| Field | Microsoft Teams Phone | Phone.com |
|---|---|---|
| COSTBusiness phone system: monthly cost at 25 users | $250/mo | $375/mo |
| COSTSupport call queues: monthly cost at 25 users | $250/mo | $375/mo |
| COSTAuto attendant: monthly cost at 25 users | $250/mo | $375/mo |
| COSTFree trial | Yes | Unknown |
| FEATURESBusiness-hours routing rules | Unknown | Included |
| FEATURESAudio conference bridge | Add-on | Included |
| COMPLIANCEHIPAA BAA | Included | Unknown |
| COMPLIANCESOC 2 Type II | Included | Unknown |
| COMPLIANCEData residency | AU, BR, CA, FR, DE, IN, IT, JP, NO, PL, QA, ZA, KR, SE, CH, AE, UK | Unknown |
| COVERAGECountries with phone numbers | 3 countries | Unknown |
| INTEGRATIONSNative integrations | 1 native | Unknown |
The same on both 10
| Field | Microsoft Teams Phone | Phone.com |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESSupports desk phones | Included | Included |