7 DIFFERENCES ยท 8 THE SAME
Microsoft Teams Phone vs Twilio
Last verified
SHORT ANSWER
Microsoft Teams Phone and Twilio both meet every requirement for call forwarding, toll-free numbers and number porting. The biggest differences in the data: Twilio costs 80% less for number porting at 10 numbers and Twilio costs 67% less for toll-free numbers at 2,000 minutes/month.
Both meet every requirement for
Choose Twilio if
- - You want the lower cost for number porting at 10 numbers: $10.20 a month against $50.
- - You want the lower cost for toll-free numbers at 2,000 minutes/month: $16.60 a month against $50.
- - You want the lower cost for call forwarding at 2,000 minutes/month: $16.60 a month against $50.
Differences 7
| Field | Microsoft Teams Phone | Twilio |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $50/mo | $16.60/mo |
| COSTNumber porting: monthly cost at 10 numbers | $50/mo | $10.20/mo |
| COSTCall forwarding: monthly cost at 2,000 minutes/month | $50/mo | $16.60/mo |
| COSTPricing model | Per user per month | Per message |
| COMPLIANCEData residency | AU, BR, CA, FR, DE, IN, IT, JP, NO, PL, QA, ZA, KR, SE, CH, AE, UK | EU |
| COVERAGECountries with phone numbers | 3 countries | Unknown |
| REVIEWSReview sentiment | Unknown | Mostly negative |
Assumptions used: Average call length 3 minutes per call (stated assumption); Call volume when the page is not sized by calls 400 calls per month (stated assumption); Message volume when the page is not sized by messages 2,000 messages per month (stated assumption); Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 8
| Field | Microsoft Teams Phone | Twilio |
|---|---|---|
| COSTFree trial | Yes | Yes |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESRing several devices at once | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESNumber porting | Included | Included |
| COMPLIANCEHIPAA BAA | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |
| INTEGRATIONSNative integrations | 1 native | 1 native |