12 DIFFERENCES ยท 9 THE SAME
Nextiva vs Talkdesk
Last verified
SHORT ANSWER
Nextiva and Talkdesk both meet every requirement for support call queues, queue callback and call transcription. The biggest differences in the data: Nextiva costs 82% less for call transcription at 5,000 minutes/month and Nextiva costs 12% less for support call queues at 25 users.
Both meet every requirement for
Choose Nextiva if
- - You want the lower cost for call transcription at 5,000 minutes/month: $75 a month against $425.
- - You want the lower cost for support call queues at 25 users: $1,875 a month against $2,125.
- - You want the lower cost for queue callback at 25 users: $1,875 a month against $2,125.
- - You need breadth in native integrations: Nextiva 6 native, Talkdesk 4 native.
Differences 12
| Field | Nextiva | Talkdesk |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | $1,875/mo | $2,125/mo |
| COSTCall transcription: monthly cost at 5,000 minutes/month | $75/mo | $425/mo |
| COSTQueue callback: monthly cost at 25 users | $1,875/mo | $2,125/mo |
| COSTFree trial | Yes | Unknown |
| FEATURESCall recording | Included | Unknown |
| COMPLIANCEHIPAA BAA | Add-on | Unknown |
| INTEGRATIONSNative integrations | 6 native | 4 native |
| REVIEWSReview sentiment | Mostly positive | Unknown |
| ACCEPTANCEFinance | Accepted with conditions | Unknown |
| ACCEPTANCENonprofits | Accepted with conditions | Unknown |
| ACCEPTANCEPolitical campaigns | Accepted with conditions | Unknown |
| ACCEPTANCERecruiting and staffing | Accepted with conditions | Unknown |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 9
| Field | Nextiva | Talkdesk |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESCallback instead of waiting in queue | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESSkills-based routing | Included | Included |
| FEATURESReal-time queue wallboards | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |