10 DIFFERENCES ยท 21 THE SAME
Plivo vs Twilio
Last verified
SHORT ANSWER
Plivo and Twilio both meet every requirement for 13 jobs we track, including IVR self-service, call forwarding and bulk and A2P SMS. The biggest differences in the data: Twilio costs 26% less for virtual and international numbers at 10 numbers and Plivo costs 7% less for AI voice agents at 5,000 minutes/month.
Both meet every requirement for
Choose Plivo if
- - You want the lower cost for AI voice agents at 5,000 minutes/month: $15.40 a month against $16.60.
- - You want the lower cost for toll-free numbers at 2,000 minutes/month: $15.40 a month against $16.60.
- - You need breadth in native integrations: Plivo 8 native, Twilio 1 native.
Differences 10
| Field | Plivo | Twilio |
|---|---|---|
| COSTVirtual and international numbers: monthly cost at 10 numbers | $13.80/mo | $10.20/mo |
| COSTAI voice agents: monthly cost at 5,000 minutes/month | $15.40/mo | $16.60/mo |
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $15.40/mo | $16.60/mo |
| COMPLIANCEHIPAA BAA | Higher tier (Enterprise) | Included |
| COMPLIANCESOC 2 Type II | Unknown | Included |
| COMPLIANCEData residency | US, EU | EU |
| COVERAGECountries with phone numbers | 5 countries | Unknown |
| COVERAGECountries you can text | 37 countries | Unknown |
| INTEGRATIONSNative integrations | 8 native | 1 native |
| REVIEWSReview sentiment | Unknown | Mostly negative |
Assumptions used: Average call length 3 minutes per call (stated assumption); Call volume when the page is not sized by calls 400 calls per month (stated assumption); Message volume when the page is not sized by messages 2,000 messages per month (stated assumption). How costs are computed
The same on both 21
| Field | Plivo | Twilio |
|---|---|---|
| COSTPricing model | Per message | Per message |
| COSTFree trial | Yes | Yes |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESSpeech recognition in IVR | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESRing several devices at once | Included | Included |
| FEATURESSends SMS | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESKeywords and automatic opt-out | Included | Included |
| FEATURESDelivery receipts | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESSends MMS (images) | Included | Included |
| FEATURESSMS API | Included | Included |
| FEATURESRCS business messaging | Included | Included |
| FEATURESNumber masking (proxy numbers) | Included | Included |
| FEATURESProgrammable voice API | Included | Included |
| FEATURESNumber lookup and line type | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESInternational numbers | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESAI voice agent for outbound and inbound | Included | Included |