11 DIFFERENCES ยท 6 THE SAME
RingCentral vs Telnyx
Last verified
SHORT ANSWER
RingCentral and Telnyx both meet every requirement for two-way business texting, virtual and international numbers and toll-free numbers. The biggest differences in the data: Telnyx costs 94% less for virtual and international numbers at 10 numbers and Telnyx costs 92% less for toll-free numbers at 2,000 minutes/month.
Both meet every requirement for
Choose Telnyx if
- - You want the lower cost for virtual and international numbers at 10 numbers: $8 a month against $130.
- - You want the lower cost for toll-free numbers at 2,000 minutes/month: $8 a month against $100.
- - You want the lower cost for two-way business texting at 5,000 messages/month: $8.40 a month against $100.
- - Telnyx includes international numbers in the base plan; on RingCentral it is add-on.
Reviews of RingCentral are mostly negative, with customer support the most common complaint; reviews of Telnyx are mostly positive, with customer support the most common complaint.
Differences 11
| Field | RingCentral | Telnyx |
|---|---|---|
| COSTVirtual and international numbers: monthly cost at 10 numbers | $130/mo | $8/mo |
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $100/mo | $8/mo |
| COSTTwo-way business texting: monthly cost at 5,000 messages/month | $100/mo | $8.40/mo |
| COSTPricing model | Per user per month | Per message |
| COSTFree trial | Yes | Unknown |
| FEATURESInternational numbers | Add-on | Included |
| COMPLIANCEHIPAA BAA | Not published by the vendor | Included |
| COVERAGECountries with phone numbers | Not published by the vendor | 130+ countries |
| INTEGRATIONSNative integrations | 11 native | 2 native |
| REVIEWSReview sentiment | Mostly negative | Mostly positive |
| ACCEPTANCEBPO and call center operators | Accepted with conditions | Unknown |
Assumptions used: Average call length 3 minutes per call (stated assumption); Call volume when the page is not sized by calls 400 calls per month (stated assumption); Message volume when the page is not sized by messages 2,000 messages per month (stated assumption); Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 6
| Field | RingCentral | Telnyx |
|---|---|---|
| FEATURESTwo-way texting | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |