11 DIFFERENCES ยท 14 THE SAME
Aircall vs Quo
Last verified
SHORT ANSWER
Aircall and Quo both meet every requirement for 6 jobs we track, including call routing, two-way business texting and toll-free numbers. The biggest differences in the data: Quo costs 50% less for toll-free numbers at 2,000 minutes/month and Quo costs 50% less for call routing at 25 users.
Both meet every requirement for
Choose Quo if
- - You want the lower cost for toll-free numbers at 2,000 minutes/month: $75 a month against $150.
- - You want the lower cost for call routing at 25 users: $375 a month against $750.
- - You want the lower cost for number porting at 10 numbers: $75 a month against $150.
- - You need breadth in native integrations: Quo 10 native, Aircall 7 native.
Reviews of Aircall are mostly negative, with billing and cancellation the most common complaint; reviews of Quo are mostly positive, with customer support the most common complaint.
Differences 11
| Field | Aircall | Quo |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $150/mo | $75/mo |
| COSTCall routing: monthly cost at 25 users | $750/mo | $375/mo |
| COSTNumber porting: monthly cost at 10 numbers | $150/mo | $75/mo |
| COSTMinimum users | 3 users | Not published by the vendor |
| FEATURESSkills-based routing | Included | Not published by the vendor |
| FEATURESRing several devices at once | Unknown | Included |
| COMPLIANCEHIPAA BAA | Unknown | Higher tier (Business) |
| COMPLIANCEData residency | US, EU, AU | Not published by the vendor |
| COVERAGECountries with phone numbers | 38 countries | 2 countries |
| INTEGRATIONSNative integrations | 7 native | 10 native |
| REVIEWSReview sentiment | Mostly negative | Mostly positive |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 14
| Field | Aircall | Quo |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| COSTFree trial | Yes | Yes |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESShared team inbox for messages | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |