12 DIFFERENCES ยท 12 THE SAME
Aircall vs Twilio
Last verified
SHORT ANSWER
Aircall and Twilio both meet every requirement for 6 jobs we track, including IVR self-service, two-way business texting and virtual and international numbers. The biggest differences in the data: Twilio costs 93% less for virtual and international numbers at 10 numbers and Twilio costs 89% less for AI voice agents at 5,000 minutes/month.
Both meet every requirement for
Choose Twilio if
- - You want the lower cost for virtual and international numbers at 10 numbers: $10.20 a month against $150.
- - You want the lower cost for AI voice agents at 5,000 minutes/month: $16.60 a month against $150.
- - You want the lower cost for toll-free numbers at 2,000 minutes/month: $16.60 a month against $150.
Reviews of Aircall are mostly negative, with billing and cancellation the most common complaint; reviews of Twilio are mostly negative, with customer support the most common complaint.
Differences 12
| Field | Aircall | Twilio |
|---|---|---|
| COSTVirtual and international numbers: monthly cost at 10 numbers | $150/mo | $10.20/mo |
| COSTAI voice agents: monthly cost at 5,000 minutes/month | $150/mo | $16.60/mo |
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $150/mo | $16.60/mo |
| COSTPricing model | Per user per month | Per message |
| COSTMinimum users | 3 users | Unknown |
| FEATURESNative CRM integration | Included | Unknown |
| FEATURESSpeech recognition in IVR | Not published by the vendor | Included |
| FEATURESShared team inbox for messages | Included | Unknown |
| COMPLIANCEHIPAA BAA | Unknown | Included |
| COMPLIANCEData residency | US, EU, AU | EU |
| COVERAGECountries with phone numbers | 38 countries | Unknown |
| INTEGRATIONSNative integrations | 7 native | 1 native |
Assumptions used: Average call length 3 minutes per call (stated assumption); Call volume when the page is not sized by calls 400 calls per month (stated assumption); Message volume when the page is not sized by messages 2,000 messages per month (stated assumption); Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 12
| Field | Aircall | Twilio |
|---|---|---|
| COSTFree trial | Yes | Yes |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESInternational numbers | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESAI voice agent for outbound and inbound | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |
| REVIEWSReview sentiment | Mostly negative | Mostly negative |