11 DIFFERENCES ยท 10 THE SAME
CloudTalk vs Intermedia Unite
Last verified
SHORT ANSWER
CloudTalk and Intermedia Unite both meet every requirement for 5 jobs we track, including support call queues, IVR self-service and auto attendant. The biggest difference in the data: native integrations: 14 native on Intermedia Unite against 6 native on CloudTalk.
Both meet every requirement for
Differences 11
| Field | CloudTalk | Intermedia Unite |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | Unknown | $700/mo |
| COSTIVR self-service: monthly cost at 10,000 minutes/month | Unknown | $140/mo |
| COSTCall routing: monthly cost at 25 users | Unknown | $700/mo |
| COSTFree trial | Yes | Not published by the vendor |
| COSTMinimum users | 1 user | Not published by the vendor |
| FEATURESSkills-based routing | Included | Unknown |
| FEATURESCall transcription | Add-on | Included |
| FEATURESSends call summaries | Add-on | Included |
| COVERAGECountries with phone numbers | 3 countries | Not published by the vendor |
| INTEGRATIONSNative integrations | 6 native | 14 native |
| REVIEWSReview sentiment | Mostly positive | Unknown |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 10
| Field | CloudTalk | Intermedia Unite |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| COMPLIANCEHIPAA BAA | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |