14 DIFFERENCES ยท 8 THE SAME
CloudTalk vs RingCentral
Last verified
SHORT ANSWER
CloudTalk and RingCentral both meet every requirement for 4 jobs we track, including support call queues, IVR self-service and auto attendant. The biggest differences in the data: native integrations: 11 native on RingCentral against 6 native on CloudTalk and reviews are mostly positive for CloudTalk and mostly negative for RingCentral.
Both meet every requirement for
Reviews of CloudTalk are mostly positive; reviews of RingCentral are mostly negative, with customer support the most common complaint.
Differences 14
| Field | CloudTalk | RingCentral |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | Unknown | $500/mo |
| COSTIVR self-service: monthly cost at 10,000 minutes/month | Unknown | $100/mo |
| COSTCall transcription: monthly cost at 5,000 minutes/month | Unknown | $100/mo |
| COSTMinimum users | 1 user | Not published by the vendor |
| FEATURESNative CRM integration | Included | Higher tier (Advanced) |
| FEATURESSkills-based routing | Included | Not published by the vendor |
| FEATURESBusiness-hours routing rules | Included | Unknown |
| FEATURESCall transcription | Add-on | Included |
| FEATURESSends call summaries | Add-on | Included |
| COMPLIANCEHIPAA BAA | Included | Not published by the vendor |
| COVERAGECountries with phone numbers | 3 countries | Not published by the vendor |
| INTEGRATIONSNative integrations | 6 native | 11 native |
| REVIEWSReview sentiment | Mostly positive | Mostly negative |
| ACCEPTANCEBPO and call center operators | Unknown | Accepted with conditions |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 8
| Field | CloudTalk | RingCentral |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| COSTFree trial | Yes | Yes |
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |