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15 DIFFERENCES ยท 11 THE SAME

CloudTalk vs Talkdesk

Last verified

SHORT ANSWER

CloudTalk and Talkdesk both meet every requirement for 6 jobs we track, including support call queues, IVR self-service and call routing. The biggest difference in the data: native integrations: 6 native on CloudTalk against 4 native on Talkdesk.

Both meet every requirement for

Differences 15

FieldCloudTalkTalkdesk
COSTSupport call queues: monthly cost at 25 usersUnknown$2,125/mo
COSTIVR self-service: monthly cost at 10,000 minutes/monthUnknown$425/mo
COSTCall routing: monthly cost at 25 usersUnknown$2,125/mo
COSTFree trialYesUnknown
COSTMinimum users1 userUnknown
FEATURESCall recordingIncludedUnknown
FEATURESSpeech recognition in IVRNot published by the vendorIncluded
FEATURESQA scorecardsAdd-onIncluded
FEATURESWhisper and bargeIncludedUnknown
FEATURESCall transcriptionAdd-onIncluded
FEATURESSends call summariesAdd-onIncluded
COMPLIANCEHIPAA BAAIncludedUnknown
COVERAGECountries with phone numbers3 countriesUnknown
INTEGRATIONSNative integrations6 native4 native
REVIEWSReview sentimentMostly positiveUnknown

CloudTalkTalkdesk

Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed

The same on both 11

FieldCloudTalkTalkdesk
COSTPricing modelPer user per monthPer user per month
FEATURESCall queuesIncludedIncluded
FEATURESCallback instead of waiting in queueIncludedIncluded
FEATURESNative CRM integrationIncludedIncluded
FEATURESSkills-based routingIncludedIncluded
FEATURESReal-time queue wallboardsIncludedIncluded
FEATURESMulti-level IVR menusIncludedIncluded
FEATURESBusiness-hours routing rulesIncludedIncluded
FEATURESCall forwarding to any numberIncludedIncluded
FEATURESLive call monitoringIncludedIncluded
COMPLIANCESOC 2 Type IIIncludedIncluded