9 DIFFERENCES ยท 10 THE SAME
CloudTalk vs Zoom Phone
Last verified
SHORT ANSWER
CloudTalk and Zoom Phone both meet every requirement for 5 jobs we track, including support call queues, IVR self-service and auto attendant. The biggest differences in the data: countries with phone numbers: 34 countries on Zoom Phone against 3 countries on CloudTalk and native integrations: 6 native on CloudTalk against 5 native on Zoom Phone.
Both meet every requirement for
Differences 9
| Field | CloudTalk | Zoom Phone |
|---|---|---|
| COSTFree trial | Yes | Unknown |
| FEATURESSkills-based routing | Included | Not published by the vendor |
| FEATURESCall transcription | Add-on | Included |
| FEATURESSends call summaries | Add-on | Included |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| COVERAGECountries with phone numbers | 3 countries | 34 countries |
| INTEGRATIONSNative integrations | 6 native | 5 native |
| REVIEWSReview sentiment | Mostly positive | Unknown |
| ACCEPTANCEi-gaming | Unknown | Not accepted |
The same on both 10
| Field | CloudTalk | Zoom Phone |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| COSTMinimum users | 1 user | 1 user |
| FEATURESCall queues | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| COMPLIANCEHIPAA BAA | Included | Included |