13 DIFFERENCES ยท 8 THE SAME
Dialpad vs Plivo
Last verified
SHORT ANSWER
Dialpad and Plivo both meet every requirement for 5 jobs we track, including IVR self-service, call forwarding and two-way business texting. The biggest differences in the data: Plivo costs 82% less for virtual and international numbers at 10 numbers and Plivo costs 79% less for toll-free numbers at 2,000 minutes/month.
Both meet every requirement for
Choose Plivo if
- - You want the lower cost for virtual and international numbers at 10 numbers: $13.80 a month against $75.
- - You want the lower cost for toll-free numbers at 2,000 minutes/month: $15.40 a month against $75.
- - Plivo includes toll-free numbers in the base plan; on Dialpad it is add-on.
- - You need breadth in native integrations: Plivo 8 native, Dialpad 6 native.
Differences 13
| Field | Dialpad | Plivo |
|---|---|---|
| COSTVirtual and international numbers: monthly cost at 10 numbers | $75/mo | $13.80/mo |
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $75/mo | $15.40/mo |
| COSTIVR self-service: monthly cost at 10,000 minutes/month | $445/mo | Could not compute from published prices |
| COSTPricing model | Per user per month | Per message |
| FEATURESSpeech recognition in IVR | Not published by the vendor | Included |
| FEATURESBusiness-hours routing rules | Included | Unknown |
| FEATURESToll-free numbers | Add-on | Included |
| COMPLIANCEHIPAA BAA | Included | Higher tier (Enterprise) |
| COMPLIANCESOC 2 Type II | Included | Unknown |
| COMPLIANCEData residency | US | US, EU |
| COVERAGECountries with phone numbers | Not published by the vendor | 5 countries |
| INTEGRATIONSNative integrations | 6 native | 8 native |
| REVIEWSReview sentiment | Mixed | Unknown |
Assumptions used: Average call length 3 minutes per call (stated assumption); Call volume when the page is not sized by calls 400 calls per month (stated assumption); Message volume when the page is not sized by messages 2,000 messages per month (stated assumption); Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 8
| Field | Dialpad | Plivo |
|---|---|---|
| COSTFree trial | Yes | Yes |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESRing several devices at once | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESInternational numbers | Included | Included |