11 DIFFERENCES ยท 13 THE SAME
Dialpad vs Talkdesk
Last verified
SHORT ANSWER
Dialpad and Talkdesk both meet every requirement for 6 jobs we track, including support call queues, IVR self-service and call routing. The biggest differences in the data: Dialpad costs 82% less for call routing at 25 users and Talkdesk costs 4% less for support call queues at 25 users.
Both meet every requirement for
Choose Dialpad if
- - You want the lower cost for call routing at 25 users: $375 a month against $2,125.
- - You need breadth in native integrations: Dialpad 6 native, Talkdesk 4 native.
Choose Talkdesk if
- - You want the lower cost for support call queues at 25 users: $2,125 a month against $2,225.
- - You want the lower cost for IVR self-service at 10,000 minutes/month: $425 a month against $445.
- - Talkdesk includes native CRM integration in the base plan; on Dialpad it is higher tier (Pro).
Differences 11
| Field | Dialpad | Talkdesk |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | $2,225/mo | $2,125/mo |
| COSTIVR self-service: monthly cost at 10,000 minutes/month | $445/mo | $425/mo |
| COSTCall routing: monthly cost at 25 users | $375/mo | $2,125/mo |
| COSTFree trial | Yes | Unknown |
| FEATURESNative CRM integration | Higher tier (Pro) | Included |
| FEATURESCall recording | Included | Unknown |
| FEATURESSpeech recognition in IVR | Not published by the vendor | Included |
| COMPLIANCEHIPAA BAA | Included | Unknown |
| COMPLIANCEData residency | US | Unknown |
| INTEGRATIONSNative integrations | 6 native | 4 native |
| REVIEWSReview sentiment | Mixed | Unknown |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 13
| Field | Dialpad | Talkdesk |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESCallback instead of waiting in queue | Included | Included |
| FEATURESSkills-based routing | Included | Included |
| FEATURESReal-time queue wallboards | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSpeech analytics | Included | Included |
| FEATURESSentiment analysis | Included | Included |
| FEATURESSends call summaries | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |