12 DIFFERENCES ยท 11 THE SAME
Dialpad vs Twilio
Last verified
SHORT ANSWER
Dialpad and Twilio both meet every requirement for 6 jobs we track, including IVR self-service, call forwarding and two-way business texting. The biggest differences in the data: Twilio costs 86% less for virtual and international numbers at 10 numbers and Twilio costs 78% less for toll-free numbers at 2,000 minutes/month.
Both meet every requirement for
Choose Dialpad if
- - You need breadth in native integrations: Dialpad 6 native, Twilio 1 native.
- - You weigh user reviews: reviews of Dialpad are mixed, of Twilio mostly negative.
Choose Twilio if
- - You want the lower cost for virtual and international numbers at 10 numbers: $10.20 a month against $75.
- - You want the lower cost for toll-free numbers at 2,000 minutes/month: $16.60 a month against $75.
- - Twilio includes toll-free numbers in the base plan; on Dialpad it is add-on.
Reviews of Dialpad are mixed, with customer support the most common complaint; reviews of Twilio are mostly negative, with customer support the most common complaint.
Differences 12
| Field | Dialpad | Twilio |
|---|---|---|
| COSTVirtual and international numbers: monthly cost at 10 numbers | $75/mo | $10.20/mo |
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $75/mo | $16.60/mo |
| COSTIVR self-service: monthly cost at 10,000 minutes/month | $445/mo | Could not compute from published prices |
| COSTPricing model | Per user per month | Per message |
| FEATURESNative CRM integration | Higher tier (Pro) | Unknown |
| FEATURESSpeech recognition in IVR | Not published by the vendor | Included |
| FEATURESBusiness-hours routing rules | Included | Unknown |
| FEATURESShared team inbox for messages | Included | Unknown |
| FEATURESToll-free numbers | Add-on | Included |
| COMPLIANCEData residency | US | EU |
| INTEGRATIONSNative integrations | 6 native | 1 native |
| REVIEWSReview sentiment | Mixed | Mostly negative |
Assumptions used: Average call length 3 minutes per call (stated assumption); Call volume when the page is not sized by calls 400 calls per month (stated assumption); Message volume when the page is not sized by messages 2,000 messages per month (stated assumption); Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 11
| Field | Dialpad | Twilio |
|---|---|---|
| COSTFree trial | Yes | Yes |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESRing several devices at once | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESInternational numbers | Included | Included |
| FEATURESNumber porting | Included | Included |
| COMPLIANCEHIPAA BAA | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |