7 DIFFERENCES ยท 7 THE SAME
Five9 vs Intermedia Unite
Last verified
SHORT ANSWER
Five9 and Intermedia Unite both meet every requirement for 4 jobs we track, including support call queues, IVR self-service and call and speech analytics. The biggest difference in the data: native integrations: 14 native on Intermedia Unite against 11 native on Five9.
Both meet every requirement for
Five9 sells by custom quote, so its cost rows show no monthly total and only third-party estimates are available on its pricing page.
Differences 7
| Field | Five9 | Intermedia Unite |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | Custom quote | $700/mo |
| COSTIVR self-service: monthly cost at 10,000 minutes/month | Custom quote | $140/mo |
| COSTCall and speech analytics: monthly cost at 25 users | Custom quote | $700/mo |
| COSTPricing model | Custom quote | Per user per month |
| FEATURESSkills-based routing | Included | Unknown |
| FEATURESCall recording | Unknown | Included |
| INTEGRATIONSNative integrations | 11 native | 14 native |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 7
| Field | Five9 | Intermedia Unite |
|---|---|---|
| FEATURESCall queues | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |
| COMPLIANCEHIPAA BAA | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |