19 DIFFERENCES ยท 11 THE SAME
GoTo Connect vs Nextiva
Last verified
SHORT ANSWER
GoTo Connect and Nextiva both meet every requirement for 6 jobs we track, including support call queues, auto attendant and second business number. The biggest differences in the data: native integrations: 6 native on Nextiva against 3 native on GoTo Connect and reviews are mostly positive for Nextiva and mostly negative for GoTo Connect.
Both meet every requirement for
Choose Nextiva if
- - You need breadth in native integrations: Nextiva 6 native, GoTo Connect 3 native.
- - You weigh user reviews: reviews of Nextiva are mostly positive, of GoTo Connect mostly negative.
Reviews of GoTo Connect are mostly negative, with billing and cancellation the most common complaint; reviews of Nextiva are mostly positive, with billing and cancellation the most common complaint.
GoTo Connect sells by custom quote, so its cost rows show no monthly total and only third-party estimates are available on its pricing page.
Differences 19
| Field | GoTo Connect | Nextiva |
|---|---|---|
| COSTBusiness phone system: monthly cost at 25 users | Custom quote | $375/mo |
| COSTSupport call queues: monthly cost at 25 users | Custom quote | $1,875/mo |
| COSTCall transcription: monthly cost at 5,000 minutes/month | Custom quote | $75/mo |
| COSTPricing model | Custom quote | Per user per month |
| COSTFree trial | Not published by the vendor | Yes |
| FEATURESNative CRM integration | Unknown | Included |
| FEATURESSkills-based routing | Higher tier (Contact Center) | Included |
| FEATURESBusiness-hours routing rules | Included | Unknown |
| FEATURESTwo-way texting | Included | Unknown |
| FEATURESSupports desk phones | Included | Add-on |
| FEATURESCall transcription | Add-on | Included |
| FEATURESSends call summaries | Add-on | Included |
| COMPLIANCEHIPAA BAA | Included | Add-on |
| COMPLIANCESOC 2 Type II | Not published by the vendor | Included |
| INTEGRATIONSNative integrations | 3 native | 6 native |
| REVIEWSReview sentiment | Mostly negative | Mostly positive |
| ACCEPTANCEi-gaming | Accepted with conditions | Unknown |
| ACCEPTANCELead generation | Accepted with conditions | Unknown |
| ACCEPTANCERecruiting and staffing | Unknown | Accepted with conditions |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 11
| Field | GoTo Connect | Nextiva |
|---|---|---|
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| ACCEPTANCEFinance | Accepted with conditions | Accepted with conditions |
| ACCEPTANCENonprofits | Accepted with conditions | Accepted with conditions |
| ACCEPTANCEPolitical campaigns | Accepted with conditions | Accepted with conditions |