15 DIFFERENCES ยท 12 THE SAME
Grasshopper vs Nextiva
Last verified
SHORT ANSWER
Grasshopper and Nextiva both meet every requirement for 5 jobs we track, including auto attendant, second business number and business phone system. On every row with values for both, they record the same result.
Both meet every requirement for
Reviews of Grasshopper are mostly positive, with customer support the most common complaint; reviews of Nextiva are mostly positive, with billing and cancellation the most common complaint.
Grasshopper publishes only a starting price (from $14/month), so its cost rows show no monthly total.
Differences 15
| Field | Grasshopper | Nextiva |
|---|---|---|
| COSTBusiness phone system: monthly cost at 25 users | From $14/month | $375/mo |
| COSTCall transcription: monthly cost at 5,000 minutes/month | From $14/month | $75/mo |
| COSTAuto attendant: monthly cost at 25 users | From $14/month | $375/mo |
| COSTPricing model | Starting price only | Per user per month |
| FEATURESBusiness-hours routing rules | Included | Unknown |
| FEATURESTwo-way texting | Included | Unknown |
| FEATURESNative CRM integration | Unknown | Included |
| FEATURESSupports desk phones | Not published by the vendor | Add-on |
| COMPLIANCEHIPAA BAA | Not published by the vendor | Add-on |
| COMPLIANCESOC 2 Type II | Not published by the vendor | Included |
| INTEGRATIONSNative integrations | Not published by the vendor | 6 native |
| ACCEPTANCEi-gaming | Accepted with conditions | Unknown |
| ACCEPTANCENonprofits | Unknown | Accepted with conditions |
| ACCEPTANCEPolitical campaigns | Unknown | Accepted with conditions |
| ACCEPTANCERecruiting and staffing | Unknown | Accepted with conditions |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 12
| Field | Grasshopper | Nextiva |
|---|---|---|
| COSTFree trial | Yes | Yes |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |
| REVIEWSReview sentiment | Mostly positive | Mostly positive |
| ACCEPTANCEFinance | Accepted with conditions | Accepted with conditions |