14 DIFFERENCES ยท 11 THE SAME
Grasshopper vs RingCentral
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SHORT ANSWER
Grasshopper and RingCentral both meet every requirement for 7 jobs we track, including call forwarding, two-way business texting and toll-free numbers. The biggest differences in the data: ring several devices at once is included on RingCentral and add-on on Grasshopper and shared team inbox for messages is included on Grasshopper and add-on on RingCentral.
Both meet every requirement for
Choose Grasshopper if
- - You need shared team inbox for messages: Grasshopper lists it as included, RingCentral as add-on.
- - You need vanity number search: Grasshopper lists it as included, RingCentral as add-on.
- - You weigh user reviews: reviews of Grasshopper are mostly positive, of RingCentral mostly negative.
Reviews of Grasshopper are mostly positive, with customer support the most common complaint; reviews of RingCentral are mostly negative, with customer support the most common complaint.
Grasshopper publishes only a starting price (from $14/month), so its cost rows show no monthly total.
Differences 14
| Field | Grasshopper | RingCentral |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | From $14/month | $100/mo |
| COSTVanity numbers: monthly cost at 3 numbers | From $14/month | $100/mo |
| COSTCall transcription: monthly cost at 5,000 minutes/month | From $14/month | $100/mo |
| COSTPricing model | Starting price only | Per user per month |
| FEATURESRing several devices at once | Add-on | Included |
| FEATURESBusiness-hours routing rules | Included | Unknown |
| FEATURESShared team inbox for messages | Included | Add-on |
| FEATURESVanity number search | Included | Add-on |
| COMPLIANCESOC 2 Type II | Not published by the vendor | Yes |
| INTEGRATIONSNative integrations | Not published by the vendor | 11 native |
| REVIEWSReview sentiment | Mostly positive | Mostly negative |
| ACCEPTANCEBPO and call center operators | Unknown | Accepted with conditions |
| ACCEPTANCEFinance | Accepted with conditions | Unknown |
| ACCEPTANCEi-gaming | Accepted with conditions | Unknown |
The same on both 11
| Field | Grasshopper | RingCentral |
|---|---|---|
| COSTFree trial | Yes | Yes |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |