15 DIFFERENCES ยท 15 THE SAME
Intermedia Unite vs Nextiva
Last verified
SHORT ANSWER
Intermedia Unite and Nextiva both meet every requirement for 7 jobs we track, including support call queues, auto attendant and second business number. The biggest differences in the data: Intermedia Unite costs 63% less for support call queues at 25 users and Nextiva costs 46% less for business phone system at 25 users.
Both meet every requirement for
Choose Intermedia Unite if
- - You want the lower cost for support call queues at 25 users: $700 a month against $1,875.
- - You need breadth in native integrations: Intermedia Unite 14 native, Nextiva 6 native.
Choose Nextiva if
- - You want the lower cost for business phone system at 25 users: $375 a month against $700.
- - You want the lower cost for call transcription at 5,000 minutes/month: $75 a month against $140.
Differences 15
| Field | Intermedia Unite | Nextiva |
|---|---|---|
| COSTBusiness phone system: monthly cost at 25 users | $700/mo | $375/mo |
| COSTSupport call queues: monthly cost at 25 users | $700/mo | $1,875/mo |
| COSTCall transcription: monthly cost at 5,000 minutes/month | $140/mo | $75/mo |
| COSTFree trial | Not published by the vendor | Yes |
| FEATURESSkills-based routing | Unknown | Included |
| FEATURESBusiness-hours routing rules | Included | Unknown |
| FEATURESTwo-way texting | Included | Unknown |
| FEATURESSupports desk phones | Included | Add-on |
| COMPLIANCEHIPAA BAA | Included | Add-on |
| INTEGRATIONSNative integrations | 14 native | 6 native |
| REVIEWSReview sentiment | Unknown | Mostly positive |
| ACCEPTANCEFinance | Unknown | Accepted with conditions |
| ACCEPTANCENonprofits | Unknown | Accepted with conditions |
| ACCEPTANCEPolitical campaigns | Unknown | Accepted with conditions |
| ACCEPTANCERecruiting and staffing | Unknown | Accepted with conditions |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 15
| Field | Intermedia Unite | Nextiva |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESAudio conference bridge | Included | Included |
| FEATURESVideo meetings | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |