7 DIFFERENCES ยท 9 THE SAME
Intermedia Unite vs Talkdesk
Last verified
SHORT ANSWER
Intermedia Unite and Talkdesk both meet every requirement for 5 jobs we track, including support call queues, IVR self-service and call routing. The biggest differences in the data: Intermedia Unite costs 67% less for support call queues at 25 users and Intermedia Unite costs 67% less for IVR self-service at 10,000 minutes/month.
Both meet every requirement for
Choose Intermedia Unite if
- - You want the lower cost for support call queues at 25 users: $700 a month against $2,125.
- - You want the lower cost for IVR self-service at 10,000 minutes/month: $140 a month against $425.
- - You want the lower cost for call routing at 25 users: $700 a month against $2,125.
- - You need breadth in native integrations: Intermedia Unite 14 native, Talkdesk 4 native.
Differences 7
| Field | Intermedia Unite | Talkdesk |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | $700/mo | $2,125/mo |
| COSTIVR self-service: monthly cost at 10,000 minutes/month | $140/mo | $425/mo |
| COSTCall routing: monthly cost at 25 users | $700/mo | $2,125/mo |
| FEATURESSkills-based routing | Unknown | Included |
| FEATURESCall recording | Included | Unknown |
| COMPLIANCEHIPAA BAA | Included | Unknown |
| INTEGRATIONSNative integrations | 14 native | 4 native |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 9
| Field | Intermedia Unite | Talkdesk |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |