18 DIFFERENCES ยท 15 THE SAME
JustCall vs Nextiva
Last verified
SHORT ANSWER
JustCall and Nextiva both meet every requirement for 5 jobs we track, including support call queues, auto attendant and second business number. The biggest differences in the data: native integrations: 10 native on JustCall against 6 native on Nextiva and reviews are mostly positive for Nextiva and mixed for JustCall.
Both meet every requirement for
Reviews of JustCall are mixed, with customer support the most common complaint; reviews of Nextiva are mostly positive, with billing and cancellation the most common complaint.
Differences 18
| Field | JustCall | Nextiva |
|---|---|---|
| COSTBusiness phone system: monthly cost at 25 users | Unknown | $375/mo |
| COSTSupport call queues: monthly cost at 25 users | Unknown | $1,875/mo |
| COSTCall transcription: monthly cost at 5,000 minutes/month | Unknown | $75/mo |
| COSTMinimum users | 2 users | Unknown |
| FEATURESVoicemail to email with transcription | Not published by the vendor | Included |
| FEATURESBusiness-hours routing rules | Included | Unknown |
| FEATURESTwo-way texting | Included | Unknown |
| FEATURESSupports desk phones | Included | Add-on |
| COMPLIANCEHIPAA BAA | Unknown | Add-on |
| COMPLIANCEData residency | US | Not published by the vendor |
| COVERAGECountries with phone numbers | 70+ countries | Unknown |
| INTEGRATIONSNative integrations | 10 native | 6 native |
| REVIEWSReview sentiment | Mixed | Mostly positive |
| ACCEPTANCEi-gaming | Accepted with conditions | Unknown |
| ACCEPTANCELead generation | Accepted with conditions | Unknown |
| ACCEPTANCENonprofits | Unknown | Accepted with conditions |
| ACCEPTANCEPolitical campaigns | Unknown | Accepted with conditions |
| ACCEPTANCERecruiting and staffing | Unknown | Accepted with conditions |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 15
| Field | JustCall | Nextiva |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| COSTFree trial | Yes | Yes |
| FEATURESCall queues | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESSkills-based routing | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |
| ACCEPTANCEFinance | Accepted with conditions | Accepted with conditions |